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Contact Carta Customer Service

How to Reach a Person at Carta

Verified Contact Information

Toll-Free Number:

  • 1-855-921-2859
Call Now
Send Message

Accounting/ Billing:

  • 1-650-880-6695

General Info:

  • 1-801-506-6281
    Enterprise Companies
  • 1-650-880-6692
    Law Firm Partners

Investors/ Franchising:

  • 1-801-890-7542

Media:

  • 1-801-783-4989

Sales/ Reservations:

  • 1-650-669-8381

General Info:

info@carta.com

Jobs/ Career:

careers@carta.com

Legal:

privacy@carta.com
Privacy Inquiries
security@carta.com

Media:

press@carta.com
Press Inquiries

Carta Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Carta Phone Number
1 (855) 921-2859
Average Hold Time
00:01:04
Average Calls duration
7 minutes
Most Popular Carta Email Address
info@carta.com
Carta Live Agent Availability
40% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Carta Customer Service?

The Carta customer service phone number is (855) 921-2859. This toll-free number is designed to provide immediate assistance to customers, ensuring that any inquiries or concerns can be addressed promptly. Whether you're looking for information on services, have questions about your account, or need help with a transaction, this phone number connects you directly to Carta's customer service team. It's important to have all relevant account information on hand when calling to facilitate a smooth and efficient service experience. Remember, Carta Customer Service hours are crucial, so plan your call accordingly to ensure you get the help you need without delay.

For those preferring to communicate via email, the Carta customer service email address is info@carta.com. This email channel is an excellent way to address non-urgent inquiries or when you need detailed documentation or assistance that requires email communication. When sending an email, it's helpful to include as much detail as possible about your inquiry or issue to help the customer service team understand and address your concern effectively. Additionally, attaching any relevant documents or screenshots in the Carta Support Email can significantly expedite the resolution process. Keep in mind that response times may vary, so patience is key, especially during peak times or when the volume of inquiries is high.

Carta Office hours are from 6:30 AM to 5:00 pm. These hours are applicable to both the phone and email customer service channels, ensuring that clients have a dedicated time frame during which they can expect a response. It's advisable to plan your inquiries or requests within these hours to ensure that your concerns are addressed in a timely manner. For immediate assistance outside of these hours, Carta's in-app support or online resources may offer alternative solutions. Remember to consider your time zone when scheduling Carta Contact with calls or email responses to ensure that your communication is timely and effective.

Carta Help Center address is situated at 195 Page Mill Road, Suite 101, Palo Alto, California 94306, United States. This location serves as the company's headquarters, housing its executive team and administrative functions. Should there be a need to dispatch physical documents or written correspondence to Carta, this address is the one to utilize. However, for general questions or customer service matters, it is advisable to employ the provided Carta Customer Service Phone Number or email address, as these channels offer expedited response times and are tailored specifically for customer inquiries.

PissedConsumer Club

Contact Information

Carta Website:

Carta Help Center:

Corporate Office Address:

eShares, Inc. DBA Carta, Inc
195 Page Mill Road, Suite 101,
Palo Alto, California 94306
United States

Other Info (opening hours):

Locations:

San Francisco

333 Bush Street, Floor 23,

Ste. 2300, San Francisco,

CA 94104

Rio de Janeiro

Praia do Flamengo 200,

Rio de Janeiro,

Brazil 22210-065

Seattle

821 2nd Ave, Suite 700,

Seattle, WA 98104

New York

One World Trade Center

81st Fl

New York, NY 10007

Salt Lake City

175 South West Temple,

Suite 700, Salt Lake City,

Utah 84101

New Jersey

200 American Metro Blvd.,

Suite 123, Hamilton Township,

NJ 08619

Philadelphia

2320 Haverford Rd,

Suite 230, Ardmore,

PA 19003

Waterloo

137 Glasgow St, Unit 525,

Kitchener, ON N2G 4X8

More contact details

How Customers Rate Carta Support?

2.0 / 5
Poor

Based on 50 calls to Carta customer support through PissedConsumer.com and 1 survey response.

Total Calls
50
Avg Call Duration
07:11
Issues Resolved
8%

Why Customers Call Carta?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 58%
  • Request for Information 15%
  • Product/ Service 8%
  • Activation/ Cancellation 5%
  • Account 5%
  • Refund 3%
  • Return/ Replace 3%
  • Staff 3%
  • Website/ Application 3%

Customer Inquiries & Issues

58%
  • "Finalize agreement"
  • "No 13 showing up on the route"
  • "AEROTONE info"

Request for Information

15%
  • "information re: start-up AEROTONE"
  • "I have a question"
  • "Information"

Product/ Service

8%
  • "Problem with charging"
  • "My rig is defective"
  • "Carta bluetooth error"

Activation/ Cancellation

5%
  • "I got an email saying my options will expire in 21 days and it wants me to exercise them, but when I go to exercise them, it says terminated"
  • "Unable to activate account"

Account

5%
  • "Discrepancy in your records re: name of my account"
  • "Cannot sign in"

Refund

3%
  • "I need a refund from my car to health supervisor I've been screwing with this for 5 weeks you double charged me One was a check that you cashed and then you charged my credit card My name is Thomas k Tillman My phone number is 636-373-**** please fix"

Return/ Replace

3%
  • "Return"

Staff

3%
  • "Is there Carta service today. Friday 24, 2025"

Website/ Application

3%
  • "Exercising options through website is inactive"

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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