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Carta

Carta Reviews

carta.com
What is your customer experience with Carta?

Carta Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Carta has a 4.4 star rating based on 2 customer reviews; consumers are mostly satisfied and the rating distribution is 100% positive. Reviewers note the service is important but procedures can be complicated; price level reported as medium and billing and customer service are valued.

Key Takeaways for Future Customers

  • Read Carta reviews for billing and customer service experiences before signing up.
  • Expect important services with medium pricing and some procedural complexity.
  • Contact CARTA Support promptly for account or certificate issues.

Negative Feedback / Risk Areas

  • Customer complaints focus on billing errors, double charges, and slow refunds.
  • Complicated procedures make issuing certificates and account name changes frustrating.
  • Inconsistent scheduling and service timing reported for transit-related users.

Positive Feedback

Support staff receive praise for helpful, patient assistance and training was described as excellent.

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Elysia Xtc
map-marker Robertsville, Missouri

I was overcharged approximately $180 you cashed my check plus you charged it on my credit card

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I need a refund from my car to health supervisor I've been screwing with this for 5 weeks you double charged me One was a check that you cashed and then you charged my credit card My name is Thomas k Tillman My phone number is 636-373-**** please fix

User's recommendation: The physical training was excellent it's just that they're billing sucks!

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Douglas H Jow
map-marker Westport, Connecticut

Discrepancy in your records re: name of my account

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Luana of the CARTA Support Team graciously gave me the time I needed on the phone and then sent me a helpful e-mail listing the step-by-step info she had verbally provided me.

Pros:
  • Provides a very important service
Cons:
  • Complicated procedures

Preferred solution: Resilved

User's recommendation: Do not be reluctant to call CARTA Support

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Anonymous
map-marker Bellevue, Washington

Bus leaves before scheduled

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On every Saturday the #10 bus schedule to leave Mary Street at 7:56 is always leaving early.when I get their at 7:51 the bus already leaves.This is my transportation to get to work

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Resolved
Saydie Dzu

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Verified Reviewer

Resolved: Hi, I'm desperately trying to issue a certificate...

Updated by user Jul 11, 2024

Company fixed the issue and I have been provided with apology. They've helped with the issue.

Original review Jun 25, 2024

Hi, I'm desperately trying to issue a certificate for my shares and I don't succeed. I NEED IT ASAP, today 06/25/2024.

Can you help quickly? Thanks Regards, Myriam

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